Once the furniture
and effects have been carefully packed, it is usually assumed that nothing much
can happen during shipment. In the majority of removal projects, this remains
the case. However, due to the ever-increasing threat of terrorist action
worldwide, many countries are becoming far more vigilant in their customs and
excise routines. This means that your transferee’s possessions may be opened
without his/her permission and not necessarily repacked with the care of the
removal company. This can lead to damage or breakages. Obtaining financial
redress from the customs authorities is to all intents and purposes impossible.
For this reason, the Relocation Consultant will advise the transferee on the
amount and extent of insurance cover needed.
On arrival in
Germany, the transferee’s goods will have to be cleared through customs. When
the transferee signs a customs declaration, a power of attorney and has been
duly registered with the Town Hall, he/she can expect that the Relocation
Consultant will complete these formalities on his/her behalf.
the goods have cleared customs they may have to be stored for a short while
before the transferee can take possession of the keys to his/her new home. The
Relocation Consultant will ensure that goods are safely stored until delivery.
transferee’s new home may be in an area where access for the removal truck is
limited. If this is the case, local authority special parking permits need to be
applied for, to reserve the area in front of the house or apartment block. This
too will be organised by the Relocation Consultant.
If in the event
of damage and the inevitable insurance claim, you can expect the Relocation
Consultant to advise the transferee on the best course of action and help
him/her file the claim and follow up as necessary.